Shipping policy

At Pet Essentials, we ensure fast and reliable delivery of your pet essentials across Sri Lanka.

Delivery Options & Timelines
🚀 Flash Delivery (Colombo & Wattala)
• Available for select areas
• Orders placed between 9:00 AM – 5:00 PM: Delivered within 2 hours
• Orders placed after 5:00 PM: Delivered next day

📍 Islandwide Standard Delivery
• Covers all locations in Sri Lanka
• Delivered within 48 hours
• Orders after 5:00 PM may take an extra business day

Shipping Charges
✅ Free delivery on orders above Rs. 20,000
🚚 Orders below Rs. 20,000: Standard shipping fee (calculated at checkout based on location)

Order Processing & Dispatch
• Processed Monday to Saturday (excluding public holidays)
• Confirmation sent via SMS or Email once shipped
• Tracking details shared via WhatsApp or Email (where available)

Delivery Limitations
• International shipping is not available
• Remote areas may experience slight delays due to courier limitations

Failed Deliveries & Redelivery
• 1st failed attempt: A second delivery will be scheduled
• 2nd failed attempt: Order will be canceled (delivery fee is non-refundable)

Need Help?
📞 Call or WhatsApp: 075 622 9799
📧 Email: info@petessentials.lk